Can i make changes in my reservation?
Here you will find answers
How can I cancel a ferry ticket?
In order to have your tickets cancelled you should return them back to our office. There can be no cancellation if the departure date has passed by.
Will I get totally or partially refunded for a ticket I haven't used?
The refund depends on the cancellation policy of the respective ferry company. Usually, you get refunded up to 50% of the total ticket value. In case you want to cancel your tickets contact us and we will inform you regarding the exact amount you will get. No cancellation is possible after the departure date. If your journey is cancelled due to weather conditions you can get totally refunded by the port office of the ferry company.
Can I change the dates of my ticket? What should I do?
You can change the dates of your reservation given that there are available seats for the newly chosen date. The new itinerary must be operated by the very same ferry company. You cannot have a ticket changed for another company's itinerary. Last but not least, in case you want to change tickets you have already collected you must first return them in our office in order to proceed with the changes you have asked us.
Can I change my tickets to an open date instead of canceling it?
Your tickets can be changed to an open date within a minimum time period of 6 months or a year according to each ferry company's policy. This period of 6 or 12 months starts from the date your ticket changes to open. In case you want to change your ticket to an open date, please contact us in order to inform you regarding the conditions of your ticket.
How will I get refunded if I cancel my tickets?
In case of cancellation, we will refund your money, either to your credit card or to a bank account you will indicate to us.
Will I be able to upgrade my ticket or request a cabin on board?
It is possible to upgrade the class of your ticket or request a cabin on board depending on the availability.
Can I re-issue a new one or get refunded in case I lose my tickets?
Unfortunately in case you lose your tickets there isn't any option to re-issue it of get refunded.
I arrived late and I missed the ferry, what should I do?
In this case you should contact the ferry company's office at the port. There might be a possibility to change your ticket for the next ferry but this is not guaranteed.
The route was cancelled, how can I get refunded?
The quickest way is to contact the ferry company's office at the port. Alternatively you can return the tickets back to us and we will refund you either at your credit card or at a bank account that you will provide us.
