Frequently Asked Questions regarding air tickets,boat tickets,hotels,tours,transfers

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Frequently Asked Questions

How to make changes in my reservation?
Here you will find answers




How can I cancel or modify my air ticket?
Should you want to cancel or modify your air ticket, you should inform us via e-mail or fax, or by completing the respective form on our site. Any ticket change or cancellation suggests an extra services charge of 15 Euros from our company, which is seperate from any kind of fees or penalties imposed by the air company.
Is there any kind of full or partial refund for a ticket that I will not finally use?
A ticket may have different restrictions depending on the air company and the type of ticket (class). Usually for economic fares, only airport taxes are being refunded. However, in order to confirm the exact sum that will be refunded in any case of cancellation or modification, we will need to contact the air company. You may review the terms of the air company regarding the ticket cancellation or modification fees and restrictions, using the respective link on the page where you introduce your credit card details or in the ticket confirmation e-mail.
How can I change the dates of my flight?
In order to change the dates of your flight you will need to complete the relative form or reply to any e-mail that we have already sent you or even send us a modification request by fax. In any case, no change of dates will be accepted unless we are informed in written regarding the kind of change you are interested in.
With who should I contact if I need to modify my ticket while I am abroad?
If the type of the ticket allows changes on the flight of return and you are abroad, you will have to communicate with the local office of the respective airline.
What happens if the air company changes its flights?
The air companies are sometimes forced to modify the itineraries, hours and number of their flights. In this case we will try to inform you for any changes before the date of departure so that you adjust your program to these changes. These changes are usually of minor importance without significant impact on your trip. If significant changes occur related to your flight (for example change in departure time for more than 2 hours or change of departure airport) and you have no alternative that suits you then you can request compensation from the air company, according to the passenger's rights established by the European Union, unless you have been informed on time by the air company.
Unaccompanied children
In case your children (2-11 y.o.) need to travel unaccompanied, we recommend you to contact us by phone. We cannot issue tickets for unaccompanied children via internet. Some general rules for unaccompanied children are the following ones: Children older than 5 y.o. can usually travel unaccompanied on a direct flight or on a flight with correspondence (however they cannot fly with the last correspondence flight of the day). The exact age for which this policy applies, varies from airline to airline therefore we strongly recommend that you contact directly the specific airline in order to be further informed. A lot of airlines offer escort service (usually by a flight attendant) for minors travelling alone. Children under 5 years old, cannot travel unless they are accompanied by an older passenger (who must be usually older than 15 years old). A lot of air companies may charge an extra fee for the children escort service. The air companies usually need to know who will receive the unaccompanied child and an identity card demonstration is required at the reception of the child. Possible unability of identification card demonstration may cause delay on the procedure, that is why we highly recommend you that you previously consult the specific requirements of each air company. In any case it is essential that you communicate with the air company before booking any ticket for an unaccompanied child.
Can the name of passenger be changed on the ticket?
The tickets are not transferable and for this reason no change of name can be done. The name should be introduced on the reservation form exactly as it is written on the passport or the identity card. After the completion of the reservation form, no change or correction can be accepted on the name of the passenger.

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