How do i make an air ticket reservation?
Here you will find answers
Is there any minimum time frame before the flight, for ticket reservation?
Yes, we cannot issue tickets for flights that leave in less than 4 hours from the time of reservation. Moreover, reservations after 5 PM are allowed only for flights that leave after 1 PM of the next day. On Saturday and more specifically after midnight you cannot make any reservation via our web site for any flight that leaves before 1 PM on Monday. However, you can call us at (+30) 210 2511360 in order to make your reservation by phone and issue your ticket instantly.
How can I be sure that my reservation has been completed successfully?
Right after the completion of the reservation procedure on our web page, a succes page will be displayed on your screen and a booking confirmation e-mail will be sent to you containing all the information regarding your reservation. Additionally, you will receive a second email containing your e-ticket, usually within 30 minutes from the completion of your reservation.
What should I do if I don't receive an e-mail after the completion of the reservation process?
In case you don't receive any mail within an hour from the completion of the reservation process please contact us at (+30) 210 2511360 or send us an e-mail HERE
What should I do if I realize an error in the e-mail I received?
If you realize any kind of error in the e-mail that you have received, please contact us by phone as soon as possible. Please note that the accuracy of your personal details is your own responsibility and any kind of changes after the reservation completion may not be possible.
What can I do if I don't remember the number of my reservation?
Don' t worry about that, we can find your reservation using your surname, e-mail or other details given to our system during your reservation.
Unaccompanied children
In case your children (2-11 y.o.) need to travel unaccompanied, we recommend you to contact us by phone. We cannot issue tickets for unaccompanied children via internet. Some general rules for unaccompanied children are the following ones:
Children older than 5 y.o. can usually travel unaccompanied on a direct flight or on a flight with correspondence (however they cannot fly with the last correspondence flight of the day). The exact age for which this policy applies, varies from airline to airline therefore we strongly recommend that you contact directly the specific airline in order to be further informed. A lot of airlines offer escort service (usually by a flight attendant) for minors travelling alone.
Children under 5 years old, cannot travel unless they are accompanied by an older passenger (who must be usually older than 15 years old).
A lot of air companies may charge an extra fee for the children escort service. The air companies usually need to know who will receive the unaccompanied child and an identity card demonstration is required at the reception of the child. Possible unability of identification card demonstration may cause delay on the procedure, that is why we highly recommend you that you previously consult the specific requirements of each air company. In any case it is essential that you communicate with the air company before booking any ticket for an unaccompanied child.
Do I have to confirm the departure time of my flight?
If you want to confirm the departure time of your flight we suggest you contact the air company or the airport in order to be accurately informed. We will make any possible effort to inform you in the event that something changed on your flight. Nevertheless, in case of bad weather conditions, airport's or airline's personnel strike etc, we strongly recommend that you contact directly the air company or the airport. You may also review your flight status using the “View your reservation online” option, in the booking confirmation e-mail.
The flight I selected was not finally available for reservation.
This may occur in case that before the completion of the process of your reservation another customer booked the last available seat of the specific flight or at the particular class or cost. There are also cases where the communication with the air company may be interrupted during the booking procedure, having as a result the non completion of the reservation. This flight may keep being presented on the search results due to lack of availability update from the part of the airline. Such type of problems are not frequent, thus we advise you to repeat your effort about half an hour later.
Am I able to make a reservation using my own credit card on behalf of someone else who wants to travel?
In case that the person who travels is different from the cardholder, then you have to send us via fax to +30 210 2522317 a photocopy of the credit card used for the reservation and another photocopy of the identity card (both sides) or passport of the cardholder, followed by his signature and a short text authorizing the credit card to be charged for the respective ticket.
Will I be asked to give you more information as passport number or copy of the credit card after the payment?
Normally we won't ask you for more information other than those you give us at the check-out. In some cases we might contact you and ask for a copy of the front side of your credit card and a copy of your passport. That's usually when the passenger is different from the credit card holder or our anti-fraud indicates high risk in a certain transaction. All this data is immediately destroyed after the end of your travel.
Can I make a reservation for marine or military tickets?
For the time being it is not possible.
