Which are the steps to book my ferry ticket online?
1st step (Itinerary selection)
Select your itinerary type (one way or round trip) and then choose the departure and arrival ports, the number of passengers and vehicles. Children and infants should be included at this point of the reservation in the total number of passengers. Thereafter you could choose among the itineraries that have appeared for the dates you have chosen the one that fits you better. If the box is green this means there are available seats, if it is yellow there are limited seats and if it is red then there are no seats available at all for this itinerary.
2nd step (Accommodation selection)
Choose the gender (male or female), the age category of the passengers (adult, child, infant) and the class. If you have chosen a vehicle, you should choose the type of the vehicle and fill in the license number (number plate).
3rd step (Pricing
at this step you can see the cost per person as well as the total cost.
4th step (Passengers)
Fill in the surname and the first letter of the name as well as the nationality of the passengers.
5th step (Contact details)
Fill in carefully all fields (the asterisk indicates the mandatory fields) and select the delivery type. Click on “book now” and fill in your credit card details. We accept only VISA and Mastercard (VISA electron is also accepted).
6th step (Billing and confirmation)
Upon successful completion of your purchase, the page displays your itinerary's details, the booking reference and the total cost that has been charged to your credit card. Depending on your selection of delivery type your tickets will be immediately available for collection at our premises (free of charge) or will be delivered to the address that you have provided us. In this case you should carry a copy of the reservation page or the e-mail or the reservation number along with your ID card.
When will my credit card get charged?
Your credit card will get charged automatically upon the successful completion of your reservation.
Is there any minimum time period prior the departure that I should book my tickets?
Yes, the minimum time period prior the departure date to book online is 3 days. This period is essential in order to have all reservation, issuing and receiving procedures of the tickets normally completed. In case you are interested on a last minute reservation you please contact us at +30-210 2511360 or e-mail us
HERE .
How long prior the departure time should I arrive at the port?
You should be there at least 1 hour before the departure.
How do I know whether my reservation was successfully completed?
Upon successful completion your browser will display a page with the message: “Thank you for booking with kantzos.gr”. Following you will receive a confirmation e-mail with the reference number and the reservation's details. In case the previous page does not show up or you do not receive an e-mail with your reservation confirmation; please contact us at +30-210 2511360 or e-mail us
HERE.
What should I do in case I realize that there is a mistake in the confirmation e-mail I receive?
In case you find out a mistake at the e-mail you receive, please contact us at +30-210 2511360 or e-mail us
HERE . The accuracy of your reservation details is your own responsibility and extra charges may apply in case of changes.
What should I do in case I do not receive a confirmation e-mail after a successful reservation?
In case you have completed the booking process and you do not receive any confirmation e-mail within 10 minutes, contact us at +30-210 2511360 or e-mail us
HERE . Please make sure that you do check your spam folder.
What should I do in case I do not remember my reservation number?
There is no reason to worry; we can find your reservation using your surname, your e-mail or other details of your reservation.
What should I do in case I do not remember my reservation number?
There is no reason to worry; we can find your reservation using your surname, your e-mail or other details of your reservation.
I receive a message at the end of the booking process that the itinerary I have chosen is not available. What can be wrong?
In this case, the class you have chosen is not available. For example you may have chosen economy and while business is available or you may have chosen 4 seats in a category and there are only 3 available. This happens often with vehicles even if you have chosen only one, as garage space is very limited.
How many passengers and vehicles can be included in a single reservation?
9 passengers and 2 vehicles maximum (some companies may allow you to reserve only one vehicle).
Can I combine two different ferry companies in the same reservation?
Unfortunately this is not possible. You need to make 2 different one-way reservations.
Can I use my credit card to make a reservation for a third person?
In case passenger and credit card's owner are different persons you should send us by fax at +30 210 2522317 or by e-mail
HERE a photocopy of the passport of the credit card owner with his signature, so that we can allow the issuing of the tickets.
Should I confirm the departure time of my itinerary?
It is advisable to confirm with the port authorities that there are no changes in the itineraries schedule. We will make every possible effort to inform you in case there is any change at your itinerary. However, especially in cases of bad weather conditions, strike of the company's personnel etc, you are advised to contact directly the port authority.
In case the reservation is not completed due to any malfunction, how can I know whether my credit card has been charged?
Your credit card will not be charged unless your reservation is completed. You can ensure whether it has been charged by calling the bank which has issued your credit card.
