General Questions for Air Tickets?
Here you will find answers
Which are the limits and restrictions regarding luggage?
The hand luggage should usually weigh up to 5 kilos while the luggage presented at the counter should not be more than 20 kilos (this may vary a bit depending on the destination). The air companies are becoming more and more strict regarding the weight and size of lugagge allowed. Both the weight limit and the maximum dimensions may vary depending on the flight and the category of your ticket. The terms concerning the luggage may vary considerably from company to company. If you have any kind of relative question, we recommend you to contact directly the specific airline.
May I select specific seats?
You can make online check-in 24 hours before your flight Departure through your carrier web-site.If you want please call us in order to assist you with online check-in.
How much time prior to the flight departure should I be at the airport?
If you travel abroad you should better be at the airport 2 hours before your departure time, while as far as domestic flights are concerned, 1 hour is enough. Please keep in mind that you will need enough time until you pass the security controls especially during peak periods.
What kind of documents should I carry when I travel?
If you are a Schengen Zone citizen and you travel within Schengen Zone you just have to hold your identity card (your name should be written with latin letters). While your id is enough for you to travel, passports are more common to use while travelling. If you travel outside Schengen Zone, you necessarily need your passport, while your ticket of return and visa may be essential also. We recommend you to consult the embassy of the country that you will visit, in order to be sure of which are the essential travel documents that you will need. Even if our travel consultant may inform you regarding the need of Visa issuing for a certain country, such reminder is not an obligation of ours.
What kind of traveling documents do the children need?
Children need their own passports and visa just like adults. If they travel alone, the air company needs to be informed respectively. Please keep in mind that not all the air companies accept unaccompanied children on their flights. Children that travel inside Greece and do not have a passport or identity card, they should be carrying a birth certificate.
I can't book my flight online, can I make the reservation by telephone?
Yes, you are able to make reservations by phone. However, bare in mind that we do not make any kind of pre-reservations. This means that all tickets are issued instantly and after that tickets cannot be changed or cancelled. Also, because of the great volume of reservations that our call centre is handling, we recommend that you have already searched and selected your flight on our web page before calling to book. You can pay only by credit card but there is an additional 5€ service charge for booking made via telephone.
